Shipping Policy for SuperiorHotV

Effective Date: December 30, 2024

Welcome to SuperiorHotV! We are committed to providing a seamless and reliable shipping experience for all of our customers. Please read our Shipping Policy to learn about our shipping methods, delivery times, fees, and important terms related to the delivery of your computer screen accessories.

Company Information
SuperiorHotV
3017 Tod Ave NW,
Warren, Ohio (OH) 44485
Phone: (330) 898-3881
Email: info@superiorhotv.net
Website: www.superiorhotv.net

Order Processing Time

  • Processing Time: All orders are typically processed within 1-2 business days of receiving your payment. Business days are Monday through Friday, excluding weekends and holidays.
  • Order Cutoff: Orders placed after 2:00 PM EST will be processed on the next business day.
  • Weekend Orders: Orders placed on weekends or during holidays will be processed on the next available business day.

Shipping Methods & Delivery Times

We offer several shipping options to meet your needs, including standard and expedited shipping methods. The estimated delivery times for each method are as follows:

  • Standard Shipping:
    • Delivery within 5-7 business days (depending on the destination).
  • Expedited Shipping:
    • Delivery within 2-3 business days.
  • Overnight Shipping:
    • Delivery within 1 business day (available for orders placed before 12:00 PM EST).

Note: Delivery times are estimates and may vary depending on your location and external factors (such as weather, carrier delays, or holidays).

Shipping Fees

Shipping costs are calculated at checkout based on the weight and size of your order, as well as the shipping destination. The following guidelines apply:

  • Free Standard Shipping: Available on orders over $50 within the United States.
  • Flat-rate Shipping: Shipping fees for orders under $50 will be calculated based on the selected shipping method and delivery location.

Shipping charges will be clearly displayed at checkout before you complete your purchase.

International Shipping

Currently, we only offer domestic shipping within the United States. At this time, international shipping is not available. We are working on expanding our shipping options, so please check back for updates.

Order Tracking

Once your order has been shipped, you will receive an email notification containing a tracking number. You can use this number to track your order via the shipping carrier’s website.

  • If you don’t receive tracking information within 2 business days, please reach out to us at info@superiorhotv.net.

Shipping Address Accuracy

Please make sure your shipping address is correct and complete at the time of checkout. We are not responsible for delays or misdeliveries caused by incorrect or incomplete address information. If you realize an error in your shipping address after placing your order, please contact us immediately at info@superiorhotv.net to make corrections before the order is shipped.

Damaged or Lost Packages

  • Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving the package. We will work with you to resolve the issue by either issuing a refund or sending a replacement.

  • Lost Packages: In the rare event that your order is lost in transit, please contact us as soon as possible. We will assist you in filing a claim with the carrier and work to resolve the issue.

Returns and Exchanges

For information on returning or exchanging items, please refer to our Return Policy page. We accept returns on most products within 30 days of delivery.

Important: To qualify for a return or exchange, the item must be unused, in original packaging, and in a resalable condition.

Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, feel free to contact us:

Thank you for shopping with SuperiorHotV! We are committed to providing you with fast, reliable shipping and excellent customer service for your computer screen accessories.