Refund and Returns Policy


Effective Date: December 30, 2024

At SuperiorHotV, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your computer monitor, we offer a Refund and Returns Policy to ensure a smooth and easy process. Please read the following guidelines carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return Window: Returns must be initiated within 30 days from the date of purchase.
  • Condition of Item: The item must be unused, in its original packaging, and in resalable condition. Any item that shows signs of use, damage, or alterations will not be accepted for a return.
  • Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, to process the return.

2. Return Process

To initiate a return, please follow these steps:

  • Contact Us: Reach out to our customer service team at info@superiorhotv.net or call (330) 898-3881 with your order number and the reason for the return.
  • Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return the product.
  • Shipping the Item: After receiving the RA number, carefully pack the item in its original packaging and ship it to the address provided by our customer service team. You are responsible for return shipping costs, unless the item was defective or damaged upon arrival.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund. The following applies:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed.
  • Restocking Fee: A 15% restocking fee may apply to returned items, depending on the condition of the product and the reason for the return.

4. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

  • Contact Us Immediately: Notify us within 7 days of receiving the damaged or defective product.
  • Provide Evidence: Send photos or videos showing the damage or defect to info@superiorhotv.net.
  • Return Shipping: We will cover the cost of return shipping for defective or damaged items and offer a full refund or replacement.

5. Non-Returnable Items

The following items are non-returnable:

  • Items not purchased directly from SuperiorHotV (e.g., third-party sellers).
  • Opened software, opened or used accessories, or any product that cannot be resold as new due to health and safety regulations.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

7. Shipping Charges

Shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the item is defective or damaged upon arrival.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, or need assistance with a return or exchange, please contact us at: